Busy CBD Café
A busy café in the CBD serving 300-400 customers daily during weekday rush hours (7-9am, 12-2pm). They had 3 baristas and 2 servers, and were struggling with phone orders disrupting counter service during busy periods.
Staff were constantly answering phone calls for takeaway orders during the busiest hours, causing delays for in-store customers.
Corporate catering inquiries came in via phone and email at all hours. Staff forgot to follow up, losing an estimated 3-4 catering orders monthly.
Regular customers weren't remembered, missing opportunities to build relationships and loyalty.
They had no system to reward regular customers or encourage repeat visits.
We implemented a comprehensive Customer Communication & Order System that handles ordering, catering, and customer loyalty.
Week-by-week breakdown of the implementation process.
"During morning rush, the phone used to ring non-stop and we'd miss half the calls. Now the AI takes those orders, texts customers when ready, and we can focus on the customers in front of us. Plus the catering follow-ups alone paid for the system in two months."
Let's discuss how similar AI automation can work for your specific situation.
