Frequently Asked Questions
Find answers to common questions about our AI solutions and services. Learn more about our company and our commitment to Auckland businesses.
Getting Started
What kind of businesses do you work with?
We work with small to medium-sized businesses across Auckland. Our solutions are particularly valuable for businesses looking to automate tasks, improve efficiency, or enhance customer service.
How long does it take to implement an AI solution?
Implementation time varies depending on the complexity of the solution. Simple automations can be ready in 2-4 weeks, while more complex systems might take 6-8 weeks. We'll provide a detailed timeline during our consultation.
Do I need technical expertise to use your solutions?
No. We design our solutions to be user-friendly and intuitive. We provide comprehensive training and ongoing support to ensure you're comfortable using the system.
Voice AI Capabilities
Does it sound like AI?
We take a transparent approach with our voice AI agents. They identify themselves as AI assistants upfront, and our data shows this honesty delivers better results than trying to mimic humans. Customers appreciate the clarity and respond more positively when they know who they're speaking with.
Can the AI handle both inbound and outbound calls?
Yes. Our AI voice agents are designed to handle both inbound and outbound calls seamlessly. Whether it's answering customer inquiries, booking appointments, or making proactive outreach calls, our voice agents can manage all types of phone interactions.
What happens if the AI encounters an uncommon or unexpected question?
Our voice agents are trained on your specific business knowledge and processes. If the AI encounters a question it can't confidently answer, it follows an escalation process to transfer the call to a human team member. This ensures your customers always receive accurate information.
Will AI replace my employees?
No, it won't replace anything. We're providing a solution to make your team more efficient and give them better time management. AI handles repetitive tasks, allowing your employees to focus on higher-value work that requires human judgment and creativity.
Data & Security
How do you protect our business data?
We implement industry-standard security measures including encryption, secure data storage, and regular security audits. We comply with the Privacy Act 2020 and all relevant NZ data protection regulations.
Who owns the data used in the AI system?
You retain full ownership of your business data. We only use your data to train and improve your specific AI system, never for other purposes without explicit permission.
Can we export our data if we decide to switch providers?
Yes. We provide data portability options that allow you to export your data in standard formats at any time.
Support & Maintenance
What kind of support do you provide?
We provide comprehensive support including system monitoring, regular updates, bug fixes, and user support. Each solution includes 10 hours of free support to help you get started.
How quickly do you respond to support requests?
We aim to respond to all support requests within 24 hours. Critical issues are addressed on a priority basis, often within a few hours.
Do you provide training for our staff?
Yes. We provide initial training sessions for your team and documentation for future reference. Additional training sessions can be arranged as needed.
Pricing & Services
How do you structure your pricing?
Our pricing is transparent and based on the specific needs of your business. We'll provide a detailed quote after understanding your requirements during the consultation.
Do you require long-term commitments?
No. We don't believe in locking you into long-term contracts. You can use our services on a month-to-month basis, giving you the flexibility to adjust or end the service as your business needs change.
What happens if we need to stop using the service?
You can stop using our services at any time. We'll help ensure a smooth transition and provide you with all your data in a standard format.
Still have questions? We're here to help.