Pet Retail
AI Customer Service Assistant
Pets Avenue
The Challenge
Pets Avenue, an online pet store, was overwhelmed with customer inquiries about pet care, product suitability, and order status. With limited staff, they struggled to provide timely responses to pet owners who needed immediate advice, especially during evenings and weekends.
Our Solution
Implemented a comprehensive AI chatbot that provides instant pet care advice, product recommendations based on pet breed and age, order tracking, and seamless handoff to human experts for complex queries.
Implementation Steps
- AI-powered pet care knowledge base
- Product recommendation engine
- Order status tracking system
- Breed-specific advice algorithms
- Expert veterinarian handoff system
Results & Impact
- Reduced average response time from 4 hours to 15 minutes
- Automated 80% of common pet care questions
- Increased customer satisfaction by 55%
- Improved product recommendation accuracy by 65%
- Enhanced customer engagement with personalised pet care advice
Key Metrics
-90%
Response Time
80%
Questions Automated
+55%
Customer Satisfaction
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