Frequently Asked Questions
Answers to common questions about our AI systems and services. Read more about our company and how we work with businesses across New Zealand and Australia.
Getting Started
What kind of businesses do you work with?
We work with small and mid-sized businesses across New Zealand and Australia, roughly 5 to 200 staff. The best fit is a team losing hours to repetitive admin, slow lead follow-up, or missed calls.
How long does it take to implement an AI system?
Most systems go live in 2–4 weeks. Larger builds that connect several systems take longer, and we give you a detailed timeline during the consultation.
Do I need technical expertise to use your solutions?
No. We build each system around how your team already works, then train your staff and stay available for support once it is live.
Voice AI Capabilities
Does it sound like AI?
Our voice agents sound natural and speak clearly, and they identify themselves as AI assistants at the start of every call. Callers know from the first sentence who they are speaking with.
Can the AI handle both inbound and outbound calls?
Yes. Our voice agents handle inbound and outbound calls. They answer customer enquiries, book appointments, and make follow-up calls to leads and existing customers.
What happens if the AI encounters an uncommon or unexpected question?
Each voice agent is set up with your business knowledge and processes. When a caller asks something it cannot answer with confidence, it follows an escalation process and transfers the call to a member of your team.
Will AI replace my employees?
No. The systems we build take repetitive tasks off your team's plate. Your staff get more time for the work that needs human judgement and creativity.
Data & Security
How do you protect our business data?
All client data is hosted on servers in Australia and encrypted in transit and at rest. We comply with the Australian Privacy Act 1988 and the NZ Privacy Act 2020.
Who owns the data used in the AI system?
You retain full ownership of your business data. We only use your data to train and improve your specific AI system, never for other purposes without explicit permission.
Can we export our data if we decide to switch providers?
Yes. You can export your data in standard formats at any time.
Support & Maintenance
What kind of support do you provide?
Support covers system monitoring, regular updates, bug fixes, and help for your users. Each solution includes 10 hours of free support to get you started.
How quickly do you respond to support requests?
We reply to support requests within one business day, and critical issues go to the front of the queue.
Do you provide training for our staff?
Yes. We provide initial training sessions for your team and documentation for future reference. Additional training sessions can be arranged as needed.
Pricing & Services
How do you structure your pricing?
Pricing is based on what your business needs built. You get a detailed quote after we understand your requirements in the free consultation.
Do you require long-term commitments?
No. Ongoing services run month to month, so you can adjust or end them as your business needs change.
What happens if we need to stop using the service?
You can stop using our services at any time. We'll help with the handover and give you all your data in a standard format.
Send us your question and we will reply within one business day.